Please be sure to give us your new cell phone, home or work numbers if they change. It is very important that we be able to contact you if there is a problem with your account.
For example, if your Family First Debit card or VISA Credit card has questionable or possibly fraudulent transactions. Without current phone numbers if we are contacted by our card fraud monitoring company, we will not be able to find out quickly if the transaction is legitimate and unblock your card. If a transaction goes turn out to be fraudulent, we can order a new card for you right away and minimize your inconvenience.
You can provide new contact information in 3 ways:
- Stop by the credit union and provide the information in person, or
- Mail the information to us with your signature so that we can verify against your account card, and
- Change your information at any time in our free ItsMe247, our home banking service. After you logon to ItsMe247, just go to the InfoCenter, Select My Preferences, and then go to My Personal Information.
PLEASE NOTE that to protect your account, we will not change account contact information based on a phone call because of the possibility of fraud.
Even if you think we have correct contact information, you might be surprised to find that one or more items is out of date. Ask any of our employees to check this for you the next time you call us or stop by.